Refund policy

Return & Replacement Policy

At House of Pink Lotus, every pure silk saree and hand-drawn artifact undergoes rigorous multi-tier quality inspections prior to dispatch. Because our curations consist of limited-edition, authentic handlooms and one-of-a-kind art pieces, we maintain a strict No Return, No Exchange, and No Refund policy, except exclusively in the verified event of a genuine manufacturing defect.

1. Eligibility Criteria for Returns

A return or replacement request will be entertained only and strictly if all of the following conditions are met:

  • Manufacturing Defect: The saree has a verifiable structural defect caused during weaving or processing (e.g., severe tears, missing warp/weft sequences that compromise structural integrity, or significant structural fabric flaws).

  • Mandatory Unboxing Video: The claim is accompanied by a continuous, unedited unboxing video adhering strictly to our recording guidelines outlined below.

  • Notification Window: The issue is reported to our concierge team within 48 hours of confirmed delivery. Requests initiated after 48 hours will not be eligible for review.

  • Original Condition: The item must remain unworn, unwashed, unaltered, and undamaged, with all original brand tags, folds, and packaging intact. Sarees with detached blouse pieces, fall/pico completed, or scent/perfume traces will be rejected immediately.

2. Mandatory Unboxing Video Guidelines

To protect both our patrons and our master weavers from transit disputes, an unboxing video is non-negotiable for any return claim:

  1. Continuous Footage: The video must be a single, uncut, unedited take from start to finish. Paused, cropped, edited, or multi-clip recordings are invalid.

  2. Exterior Inspection: The video must begin by showing all sides of the sealed parcel, including a clear, readable close-up of the affixed shipping label and tracking number.

  3. Visual Proof of Opening: The opening of the tamper-evident courier polybag/box must occur fully on camera.

  4. Flaw Demonstration: The saree must be unfolded on camera, and the alleged defect must be clearly zoomed into and pointed out in good lighting.

Claims submitted without a compliant unboxing video cannot be processed under any circumstances.

3. Handloom Craftsmanship vs. Manufacturing Defects

Authentic handloom textiles and freehand Kalamkari art possess inherent organic characteristics that distinguish them from mass-produced power-loom items. The following are hallmarks of genuine craft, not defects, and are strictly non-returnable:

  • Weave Textures: Minor slubs, slight thread knots, minor unevenness in the selvedge, or subtle variations in the zari weave resulting from manual shuttle tension.

  • Natural Color & Dye Variations: Minute dye smudges, natural contour shifts, or organic variations in hand-drawn Kalamkari line work using bamboo pens and vegetable dyes.

  • Color Tone Discrepancies: Subtle differences in tone or shade between digital screen displays (due to individual phone/monitor color calibrations) and the natural, iridescent sheen of pure unblended sericulture in daylight.

4. Return Claim Process

If your piece arrives with a genuine manufacturing defect:

  1. Send an email to support@houseofpinklotus.in or message our concierge via WhatsApp at 9945617774 within 48 hours of delivery.

  2. Include your Order ID, a brief description of the defect, high-resolution photographs of the issue, and the mandatory Unboxing Video file/link.

  3. Our quality assessment team will inspect the footage and provide written authorization within 2 business days.

  4. Upon authorization, our logistics partner will coordinate a reverse pickup. If reverse pickup is unavailable in your pin code, we will guide you on self-shipping through an insured, trackable courier.

5. Resolution & Refunds

  • Replacement Priority: If a manufacturing defect is verified upon receiving and physically inspecting the returned garment, an identical replacement will be provided if available.

  • Store Credit / Refund: Since our curations are strictly limited or 1-of-1, if an exact replacement is unavailable, you will receive full store credit or a direct refund to your original payment method within 5 to 7 business days of our warehouse inspection.

  • Rejected Returns: Items sent back without prior written authorization, without an unboxing video, or found to have post-delivery damage will be shipped back to the customer at the customer's expense.