Shipping policy

Shipping & Dispatch Policy

At House of Pink Lotus, every pure silk drape and hand-painted artifact is a high-value heirloom. We treat the logistics of delivering these pieces with the same uncompromising standard we apply to our curations.

Please read our dispatch and shipping framework below to understand how your piece will make its journey to you.

1. Order Processing & Dispatch Because we maintain a strict standard for quality, every piece undergoes a final, meticulous physical inspection before it is packed.

  • Ready-to-Ship Curations: Orders for ready-to-ship pieces are processed and dispatched within 24 to 48 hours (excluding Sundays and Indian public holidays).

  • Order Confirmation: Upon successfully placing an order, you will receive a confirmation via email and WhatsApp.

2. Domestic Shipping (Within India)

  • Complimentary Premium Shipping: We offer complimentary, fully insured shipping on all orders across India.

  • Transit Times: Once dispatched, domestic deliveries typically take between 3 to 5 business days, depending on your pin code. Deliveries to remote or non-metro locations may take up to 7 business days.

3. International Shipping We curate for a global audience of handloom connoisseurs and ship internationally using trusted global courier partners (such as DHL or FedEx).

  • Shipping Charges: International shipping rates are calculated dynamically at checkout based on the destination country and the volumetric weight of the parcel.

  • Customs, Duties, and Taxes: All international shipments may be subject to local import duties, customs taxes, and clearance fees levied by the destination country. These charges are the sole responsibility of the buyer. House of Pink Lotus has no control over these charges and cannot predict what they may be.

  • Transit Times: International deliveries typically take between 7 to 14 business days post-dispatch, subject to customs clearance.

4. Tracking Your Heirloom The moment your order is handed over to our logistics partner, you will receive a dispatch notification containing your tracking number and a direct link to monitor its transit. Our concierge team also actively monitors high-value shipments to ensure smooth delivery.

5. Unsuccessful Deliveries Our delivery partners will attempt delivery a maximum of three times. If you are unavailable to receive the package, or if the provided address/phone number is incorrect, the package will be returned to our facility in Bengaluru.

  • If a shipment is returned to us due to customer unavailability or incorrect details, the cost of re-shipping the item will be borne by the customer.

6. Transit Damage & Tampering We seal our packages in tamper-evident packaging to ensure their safety.

  • If a parcel appears visibly crushed, tampered with, or opened at the time of delivery, do not accept it.

  • As detailed in our Return Policy, you must record a continuous, unedited unboxing video starting with the sealed package to claim any transit damage. Without this video, we cannot process claims for items damaged in transit.

7. Contact for Shipping Queries If you have a time-sensitive delivery request or need to update your shipping address within 12 hours of placing an order, please contact our concierge immediately:

  • WhatsApp: 9945617774

  • Email: info@houseofpinklotus.in